Last updated 18 August 2026
Your customers' details belong to your business. We only hold them so the app works, we never use them for anything else, and you can take them with you or have them deleted at any time.
For your customers' details you are the controller and we are the processor. In plain words: you decide what is collected and why, we only do what the app needs in order to run, and we act on your instructions. This page is that agreement. For your own account details as the owner, we are the controller.
When a customer joins they give a first name and an email, and optionally a phone number. The email exists so they can get their card back on a new phone. Every stamp and reward is recorded so the card is accurate and so you can see how the programme is doing. That is all. No location, no tracking across other websites, no advertising identifiers.
A customer only hears from you if they tick the box saying so, and that tick is recorded with the date. Offers are shown in the app and, if the customer allows notifications, sent to their phone. We never email your customers on your behalf without that consent, and we never market anything of ours to them.
On servers in London, in a database run by Supabase. The app runs on Vercel. Email is sent through Resend. These are our processors and they are bound by the same rules we are.
For as long as your account is open. A customer can delete their own details from their card in two taps, and it happens immediately. If you close your account we hand you the full list and delete it within 30 days.
A copy of what we hold, a correction, or deletion. They can do the last one themselves in the app. Anything else, mail louis@louislanaway.com and we will deal with it within a month, which is what the law allows. For anything that is simply the app not working, matthew@kasparpartners.co.uk is faster.
We tell you without delay and we tell you what happened, what was affected and what we did about it, so that you can meet your own duty to report it.
This service is run by Lanaway Organisation Ltd, company number 16879639, registered at Flat 1, 83a Cheriton Road, Folkestone, CT20 1DG, United Kingdom. The company's contact address is louis@louislanaway.com. For help with the app, write to matthew@kasparpartners.co.uk and we answer every message.
Only the ones that keep somebody signed in: the customer's card, the staff device and the owner's session. No analytics, no advertising, nothing to consent to.